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Poziom 7, Poszukiwacz
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Wed Oct 2 15:20:11 2019 64 bytes from 8.8.8.8: icmp_seq=2152 ttl=51 time=23813 ms

Hello,

 

I have a home LTE internet connection, due to Orange unable or not willing to provide cabled connection at my location, since 2016. Recently I tried to search for fiberoptic, but that is not an option neither, maybe in 2020, but my address is missing from the first stage of the Fiber Optic development aided by the EU. So only LTE connection.

 

A week ago signed a contract to replace the previous Plus offer with the Orange one, but the service is worse than I expected.

 

My issue is this, as in the title,

 

Wed Oct 2 15:20:11 2019 64 bytes from 8.8.8.8: icmp_seq=2152 ttl=51 time=23813 ms

 

Yes, that ping value is more than 23 seconds!!! Usually it is between 60-150ms, but there are periods when it creeps up to 1000-2000 then 10000-20000ms. I have seen values above 30 seconds. 8.8.8.8 is Google's DNS.

 

This level of ping causes that the internet connection is not working for minutes time to time. The modem/router doesn't disconnect it keeps connected, but there is no option to open a website and music/video streaming stops, like Spotify or Youtube.

 

My wife tried to call Orange yesterday, but the woman who she was talking too was rude and ignorant. The lady from Orange told her, that it is mobile internet so she can us i another location. With all my respect, it is a home LTE connection, I want to use it at the address where I ordered it. Then the lady told, that somebody is jamming their equipment at that location and it would be fixed by the 25th of October. (It is more than 3 weeks until that.) My wife asked her to send a documentation about this, and she told that she has sent it by email, but this was a thick lie, one of the plenty what I have heard from different Orange representatives during the past monthes. She has never sent any document about the jamming or the malfunction of the equipment. I am still waiting for it. But I have no hope that it is true what she told in the phone.

 

I've tried to call Orange, but as not a Polish speaker I stuck with their few English speaking operators. I've talk with two guys, both of them told me that they have to transfer my call to the mobile department. Once I waited 20 minutes and stopped the call, the second time I gave 10 minutes, because the guy in the phone told me before transferring my call, "just a second".

 

I would be happy if someone from Orange would contact me or my wife and explain how is this qualifies for an LTE service when the ping is 20-30 seconds for minutes. And the connection is not working multiple times a day.

 

I am in Wschowa, Lubuskie. The router/modem uses the base station in Pryczyna Dolna to connect to the Orange network.

 

I am think of ending the contract as soon as possible if this issue cannot be resolved soon.

 

Any useful advise or information is appreciated.

 

Thanks,

 

GSzabados 

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Wed Oct 2 15:20:11 2019 64 bytes from 8.8.8.8: icmp_seq=2152 ttl=51 time=23813 ms

Call +48510100100, choose English support.
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Poziom 7, Poszukiwacz
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Wed Oct 2 15:20:11 2019 64 bytes from 8.8.8.8: icmp_seq=2152 ttl=51 time=23813 ms

Dear Piotrekk85,

 

As I wrote before. I tried to call Orange on their hotline, but that was a big fail. I have been called back by the English speaking operators multiple times. They want to transfer me to the "mobile department", who deals with mobile technology services, but at the mobile department nobody picks up the phone who speaks English. I was waiting onw time for 20 minutes, another time 10 minutes and I gave up. I tried it today again, I talked with the operator, he checked with the "mobile department" and he couldn't transfer my call to anybody who speaks English.

 

Meanwhile the LTE service is failing and the ping time goes up to 30 seconds, what I wouldn't call anymore a service. I could use pidgeons to send pendrives hooked to their legs or maybe like a native American, I should use smoke signals instead of LTE from Orange.

 

I am still open for any information or any useful advise.

 

I am hoping that someone from Orange is reading this topic and will give me a contact number where I can report directly my problem to someone who speaks English and cares a little about the customer.

 

Thansk,

 

GSzabados 

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Wed Oct 2 15:20:11 2019 64 bytes from 8.8.8.8: icmp_seq=2152 ttl=51 time=23813 ms

Here are some more examples:

 

Wed Oct 2 17:14:57 2019 64 bytes from 8.8.8.8: icmp_seq=9048 ttl=51 time=59.7 ms
Wed Oct 2 17:14:58 2019 64 bytes from 8.8.8.8: icmp_seq=9049 ttl=51 time=952 ms
Wed Oct 2 17:14:59 2019 64 bytes from 8.8.8.8: icmp_seq=9050 ttl=51 time=337 ms
Wed Oct 2 17:15:02 2019 64 bytes from 8.8.8.8: icmp_seq=9051 ttl=51 time=2077 ms
Wed Oct 2 17:15:02 2019 64 bytes from 8.8.8.8: icmp_seq=9052 ttl=51 time=1027 ms
Wed Oct 2 17:15:02 2019 64 bytes from 8.8.8.8: icmp_seq=9053 ttl=51 time=72.1 ms
Wed Oct 2 17:15:03 2019 64 bytes from 8.8.8.8: icmp_seq=9054 ttl=51 time=244 ms
Wed Oct 2 17:15:06 2019 64 bytes from 8.8.8.8: icmp_seq=9055 ttl=51 time=2285 ms
Wed Oct 2 17:15:07 2019 64 bytes from 8.8.8.8: icmp_seq=9056 ttl=51 time=2738 ms
Wed Oct 2 17:15:07 2019 64 bytes from 8.8.8.8: icmp_seq=9057 ttl=51 time=1738 ms
Wed Oct 2 17:15:09 2019 64 bytes from 8.8.8.8: icmp_seq=9058 ttl=51 time=2592 ms
Wed Oct 2 17:15:11 2019 64 bytes from 8.8.8.8: icmp_seq=9059 ttl=51 time=3532 ms
Wed Oct 2 17:15:13 2019 64 bytes from 8.8.8.8: icmp_seq=9060 ttl=51 time=4230 ms
Wed Oct 2 17:15:18 2019 64 bytes from 8.8.8.8: icmp_seq=9061 ttl=51 time=8004 ms
Wed Oct 2 17:15:18 2019 64 bytes from 8.8.8.8: icmp_seq=9062 ttl=51 time=6925 ms
Wed Oct 2 17:15:18 2019 64 bytes from 8.8.8.8: icmp_seq=9063 ttl=51 time=5925 ms
Wed Oct 2 17:15:18 2019 64 bytes from 8.8.8.8: icmp_seq=9064 ttl=51 time=5079 ms
Wed Oct 2 17:15:18 2019 64 bytes from 8.8.8.8: icmp_seq=9065 ttl=51 time=4548 ms
Wed Oct 2 17:15:20 2019 64 bytes from 8.8.8.8: icmp_seq=9066 ttl=51 time=4637 ms
Wed Oct 2 17:15:20 2019 64 bytes from 8.8.8.8: icmp_seq=9067 ttl=51 time=3621 ms
Wed Oct 2 17:15:20 2019 64 bytes from 8.8.8.8: icmp_seq=9068 ttl=51 time=3067 ms
Wed Oct 2 17:15:22 2019 64 bytes from 8.8.8.8: icmp_seq=9069 ttl=51 time=3761 ms
Wed Oct 2 17:15:22 2019 64 bytes from 8.8.8.8: icmp_seq=9070 ttl=51 time=2760 ms
Wed Oct 2 17:15:26 2019 64 bytes from 8.8.8.8: icmp_seq=9071 ttl=51 time=5930 ms
Wed Oct 2 17:15:30 2019 64 bytes from 8.8.8.8: icmp_seq=9073 ttl=51 time=7934 ms
Wed Oct 2 17:15:30 2019 64 bytes from 8.8.8.8: icmp_seq=9074 ttl=51 time=7275 ms
Wed Oct 2 17:15:31 2019 64 bytes from 8.8.8.8: icmp_seq=9075 ttl=51 time=6458 ms
Wed Oct 2 17:15:31 2019 64 bytes from 8.8.8.8: icmp_seq=9076 ttl=51 time=5722 ms
Wed Oct 2 17:15:32 2019 64 bytes from 8.8.8.8: icmp_seq=9077 ttl=51 time=5906 ms
Wed Oct 2 17:15:32 2019 64 bytes from 8.8.8.8: icmp_seq=9078 ttl=51 time=4945 ms
Wed Oct 2 17:15:32 2019 64 bytes from 8.8.8.8: icmp_seq=9079 ttl=51 time=3950 ms
Wed Oct 2 17:15:32 2019 64 bytes from 8.8.8.8: icmp_seq=9081 ttl=51 time=1910 ms
Wed Oct 2 17:15:32 2019 64 bytes from 8.8.8.8: icmp_seq=9080 ttl=51 time=2910 ms
Wed Oct 2 17:15:32 2019 64 bytes from 8.8.8.8: icmp_seq=9082 ttl=51 time=928 ms

 

 

Wed Oct 2 15:41:05 2019 64 bytes from 8.8.8.8: icmp_seq=3427 ttl=51 time=55.1 ms
Wed Oct 2 15:41:06 2019 64 bytes from 8.8.8.8: icmp_seq=3428 ttl=51 time=65.4 ms
Wed Oct 2 15:41:07 2019 64 bytes from 8.8.8.8: icmp_seq=3429 ttl=51 time=64.1 ms
Wed Oct 2 15:41:08 2019 64 bytes from 8.8.8.8: icmp_seq=3430 ttl=51 time=54.7 ms
Wed Oct 2 15:41:09 2019 64 bytes from 8.8.8.8: icmp_seq=3431 ttl=51 time=62.0 ms
Wed Oct 2 15:41:10 2019 64 bytes from 8.8.8.8: icmp_seq=3432 ttl=51 time=105 ms
Wed Oct 2 15:41:11 2019 64 bytes from 8.8.8.8: icmp_seq=3433 ttl=51 time=64.2 ms
Wed Oct 2 15:41:12 2019 64 bytes from 8.8.8.8: icmp_seq=3434 ttl=51 time=55.2 ms
Wed Oct 2 15:41:13 2019 64 bytes from 8.8.8.8: icmp_seq=3435 ttl=51 time=64.1 ms
Wed Oct 2 15:41:14 2019 64 bytes from 8.8.8.8: icmp_seq=3436 ttl=51 time=78.4 ms
Wed Oct 2 15:41:15 2019 64 bytes from 8.8.8.8: icmp_seq=3437 ttl=51 time=72.7 ms
Wed Oct 2 15:41:16 2019 64 bytes from 8.8.8.8: icmp_seq=3438 ttl=51 time=78.7 ms
Wed Oct 2 15:41:17 2019 64 bytes from 8.8.8.8: icmp_seq=3439 ttl=51 time=71.8 ms
Wed Oct 2 15:41:21 2019 64 bytes from 8.8.8.8: icmp_seq=3440 ttl=51 time=2764 ms

Wed Oct 2 15:41:24 2019 64 bytes from 8.8.8.8: icmp_seq=3441 ttl=51 time=5607 ms
Wed Oct 2 15:41:25 2019 64 bytes from 8.8.8.8: icmp_seq=3442 ttl=51 time=4913 ms
Wed Oct 2 15:41:25 2019 64 bytes from 8.8.8.8: icmp_seq=3443 ttl=51 time=4058 ms
Wed Oct 2 15:41:26 2019 64 bytes from 8.8.8.8: icmp_seq=3444 ttl=51 time=3619 ms
Wed Oct 2 15:41:26 2019 64 bytes from 8.8.8.8: icmp_seq=3445 ttl=51 time=2699 ms
Wed Oct 2 15:41:26 2019 64 bytes from 8.8.8.8: icmp_seq=3446 ttl=51 time=1882 ms
Wed Oct 2 15:41:32 2019 64 bytes from 8.8.8.8: icmp_seq=3447 ttl=51 time=6523 ms
Wed Oct 2 15:41:37 2019 64 bytes from 8.8.8.8: icmp_seq=3448 ttl=51 time=10671 ms
Wed Oct 2 15:41:40 2019 64 bytes from 8.8.8.8: icmp_seq=3449 ttl=51 time=12765 ms
Wed Oct 2 15:41:40 2019 64 bytes from 8.8.8.8: icmp_seq=3450 ttl=51 time=12001 ms
Wed Oct 2 15:41:40 2019 64 bytes from 8.8.8.8: icmp_seq=3451 ttl=51 time=11171 ms
Wed Oct 2 15:41:41 2019 64 bytes from 8.8.8.8: icmp_seq=3452 ttl=51 time=10648 ms
Wed Oct 2 15:41:41 2019 64 bytes from 8.8.8.8: icmp_seq=3453 ttl=51 time=9929 ms
Wed Oct 2 15:41:41 2019 64 bytes from 8.8.8.8: icmp_seq=3454 ttl=51 time=8990 ms
Wed Oct 2 15:41:41 2019 64 bytes from 8.8.8.8: icmp_seq=3455 ttl=51 time=7954 ms
Wed Oct 2 15:41:41 2019 64 bytes from 8.8.8.8: icmp_seq=3456 ttl=51 time=6962 ms
Wed Oct 2 15:41:41 2019 64 bytes from 8.8.8.8: icmp_seq=3457 ttl=51 time=6039 ms
Wed Oct 2 15:41:42 2019 64 bytes from 8.8.8.8: icmp_seq=3458 ttl=51 time=5094 ms
Wed Oct 2 15:41:42 2019 64 bytes from 8.8.8.8: icmp_seq=3459 ttl=51 time=4210 ms
Wed Oct 2 15:41:42 2019 64 bytes from 8.8.8.8: icmp_seq=3460 ttl=51 time=3212 ms
Wed Oct 2 15:41:42 2019 64 bytes from 8.8.8.8: icmp_seq=3461 ttl=51 time=2305 ms
Wed Oct 2 15:41:42 2019 64 bytes from 8.8.8.8: icmp_seq=3462 ttl=51 time=1505 ms
Wed Oct 2 15:41:42 2019 64 bytes from 8.8.8.8: icmp_seq=3463 ttl=51 time=797 ms
Wed Oct 2 15:41:43 2019 64 bytes from 8.8.8.8: icmp_seq=3464 ttl=51 time=641 ms
Wed Oct 2 15:42:03 2019 64 bytes from 8.8.8.8: icmp_seq=3465 ttl=51 time=18992 ms
Wed Oct 2 15:42:03 2019 64 bytes from 8.8.8.8: icmp_seq=3466 ttl=51 time=18353 ms
Wed Oct 2 15:42:03 2019 64 bytes from 8.8.8.8: icmp_seq=3467 ttl=51 time=17372 ms
Wed Oct 2 15:42:03 2019 64 bytes from 8.8.8.8: icmp_seq=3468 ttl=51 time=16349 ms
Wed Oct 2 15:42:03 2019 64 bytes from 8.8.8.8: icmp_seq=3469 ttl=51 time=15355 ms
Wed Oct 2 15:42:03 2019 64 bytes from 8.8.8.8: icmp_seq=3470 ttl=51 time=14326 ms
Wed Oct 2 15:42:03 2019 64 bytes from 8.8.8.8: icmp_seq=3471 ttl=51 time=13300 ms
Wed Oct 2 15:42:03 2019 64 bytes from 8.8.8.8: icmp_seq=3472 ttl=51 time=12260 ms
Wed Oct 2 15:42:03 2019 64 bytes from 8.8.8.8: icmp_seq=3473 ttl=51 time=11224 ms
Wed Oct 2 15:42:03 2019 64 bytes from 8.8.8.8: icmp_seq=3474 ttl=51 time=10189 ms

Wed Oct 2 15:42:03 2019 64 bytes from 8.8.8.8: icmp_seq=3475 ttl=51 time=9160 ms
Wed Oct 2 15:42:03 2019 64 bytes from 8.8.8.8: icmp_seq=3476 ttl=51 time=8133 ms
Wed Oct 2 15:42:03 2019 64 bytes from 8.8.8.8: icmp_seq=3477 ttl=51 time=7093 ms
Wed Oct 2 15:42:03 2019 64 bytes from 8.8.8.8: icmp_seq=3478 ttl=51 time=6221 ms
Wed Oct 2 15:42:03 2019 64 bytes from 8.8.8.8: icmp_seq=3479 ttl=51 time=5181 ms
Wed Oct 2 15:42:03 2019 64 bytes from 8.8.8.8: icmp_seq=3480 ttl=51 time=4143 ms
Wed Oct 2 15:42:03 2019 64 bytes from 8.8.8.8: icmp_seq=3481 ttl=51 time=3103 ms
Wed Oct 2 15:42:03 2019 64 bytes from 8.8.8.8: icmp_seq=3482 ttl=51 time=2063 ms
Wed Oct 2 15:42:03 2019 64 bytes from 8.8.8.8: icmp_seq=3483 ttl=51 time=1023 ms
Wed Oct 2 15:42:03 2019 64 bytes from 8.8.8.8: icmp_seq=3484 ttl=51 time=56.1 ms
Wed Oct 2 15:42:04 2019 64 bytes from 8.8.8.8: icmp_seq=3485 ttl=51 time=72.0 ms
Wed Oct 2 15:42:05 2019 64 bytes from 8.8.8.8: icmp_seq=3486 ttl=51 time=58.6 ms
Wed Oct 2 15:42:06 2019 64 bytes from 8.8.8.8: icmp_seq=3487 ttl=51 time=68.1 ms

 

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Wed Oct 2 15:20:11 2019 64 bytes from 8.8.8.8: icmp_seq=2152 ttl=51 time=23813 ms

Data verification on the forum is limited.

If the problem is caused by incorrect operation of BTS, you can report a failure on Facebook or Twitter.

If the cause is on the side of your services, you have to find way to talk with someone in contact center.
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Poziom 7, Poszukiwacz
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Wed Oct 2 15:20:11 2019 64 bytes from 8.8.8.8: icmp_seq=2152 ttl=51 time=23813 ms

Do you mean on this page on Facebook?

Where the reviews give a total of 1.2 stars of 5?

 

https://www.facebook.com/Orange-903478669782828/

 

Hahaha...

 

Never mind, I have found the normal one. I will give it a try.

 

https://www.facebook.com/orangepolska/

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Wed Oct 2 15:20:11 2019 64 bytes from 8.8.8.8: icmp_seq=2152 ttl=51 time=23813 ms

Wed Oct 2 22:07:29 2019 64 bytes from 8.8.8.8: icmp_seq=26516 ttl=51 time=54002 ms
Wed Oct 2 22:07:31 2019 64 bytes from 8.8.8.8: icmp_seq=26517 ttl=51 time=54209 ms
Wed Oct 2 22:07:32 2019 64 bytes from 8.8.8.8: icmp_seq=26518 ttl=51 time=54146 ms
Wed Oct 2 22:07:32 2019 64 bytes from 8.8.8.8: icmp_seq=26520 ttl=51 time=52895 ms
Wed Oct 2 22:07:33 2019 64 bytes from 8.8.8.8: icmp_seq=26521 ttl=51 time=52228 ms
Wed Oct 2 22:07:34 2019 64 bytes from 8.8.8.8: icmp_seq=26524 ttl=51 time=50140 ms
Wed Oct 2 22:07:34 2019 64 bytes from 8.8.8.8: icmp_seq=26525 ttl=51 time=49847 ms
Wed Oct 2 22:07:35 2019 64 bytes from 8.8.8.8: icmp_seq=26526 ttl=51 time=49011 ms
Wed Oct 2 22:07:35 2019 64 bytes from 8.8.8.8: icmp_seq=26528 ttl=51 time=47492 ms
Wed Oct 2 22:07:36 2019 64 bytes from 8.8.8.8: icmp_seq=26531 ttl=51 time=44880 ms
Wed Oct 2 22:07:36 2019 64 bytes from 8.8.8.8: icmp_seq=26532 ttl=51 time=44261 ms

 

Seriously?

 

Answer from Orange...

 

Szabados , services are provided as far as technically possible, which we have in a given location. We are constantly launching new transmitters so as to provide access to modern technologies to the largest number of our customers. We have checked and there are indeed disturbances in the network operation. We ensure that technicians work to resolve the problems. Unfortunately, we do not know the date of completion of these works. Sorry for the inconvenience.