Restore phone number after 2.5 years

[Avory]

Hi all, My phone number was unused about 2.5 years. I'm abroad. Now I need it urgently for access to Polish online banking. I used to go to online banking via login, password, but now they need SMS from the number. How can I restore the number? I have SIM card, PUK code, all with me. Ready for top up

[agat13]

@Avory   is not possible after such a long time. the operator can restore the number after a month from switching off

Besides the number may already be assigned to another card or user. what message do you get when you call it?

[ketrasaArtur]

@Avory the number is valid for one year after the last top-up. If there have been no top-ups or extensions of the number's validity in the meantime, the number has already been deactivated. After deactivating the number, you still have a few weeks to recover it, but no more than 3 months after deactivation. Currently, after such a long time, the number is irreversibly lost. It is practically impossible to recover it.

Advice for the future: at least once every 12 months, you need to top up the number with at least PLN 5 to keep it valid for another year.

[marcin0216]

As written above, you won't retrieve your number.

Probably you should better contact with your bank customer service to change an authorisation number for another one.