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Customer Service in English


Poziom 9, Poszukiwacz
  • 5
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Customer Service in English

Hi

Does orange have a number or mail for English speaking customers? I have tried the hotline which claims to be in English but when you call, there seems to be a robot at the other end speaking in Polish. Any other way to communicate with Orange to express ones problems and look for solutions?

4 ODPOW. 4

Poziom 37, Guru **
  • 11812
  • 22440
  • 423

Customer Service in English

@bijitgohain Ask MAX to speak English. The second time he spoke in English and asked to select button 1 if I wanted to continue in English on the hotline.


Poziom 9, Poszukiwacz
  • 5
  • 12
  • 0

Customer Service in English

Thanks it worked - but he only said that advisor will call back in 2 hours , hopefully the call comes 🙂


Poziom 37, Guru **
  • 11812
  • 22440
  • 423

Customer Service in English

@bijitgohain After connecting to the hotline, I asked twice:
In English please, and he gave me the command to select button 1.
Maybe he gave you more options or just a callback.


Poziom 9, Poszukiwacz
  • 5
  • 12
  • 0

Customer Service in English

Tried so - on pressing 1 it just says that our advisor will call you within 2 hours