Customer Service in English

[bijitgohain]

Hi

Does orange have a number or mail for English speaking customers? I have tried the hotline which claims to be in English but when you call, there seems to be a robot at the other end speaking in Polish. Any other way to communicate with Orange to express ones problems and look for solutions?

[ketrasaArtur]

@bijitgohain Ask MAX to speak English. The second time he spoke in English and asked to select button 1 if I wanted to continue in English on the hotline.

[bijitgohain]

Thanks it worked - but he only said that advisor will call back in 2 hours , hopefully the call comes 🙂

[ketrasaArtur]

@bijitgohain After connecting to the hotline, I asked twice:
In English please, and he gave me the command to select button 1.
Maybe he gave you more options or just a callback.

[bijitgohain]

Tried so - on pressing 1 it just says that our advisor will call you within 2 hours