Thank you for the reply. I thought it's somehow official forum. The problem with creating a complaint is that I couldn't find a way to reach out to management or smb who'd take action. I call the infoline. Say English then the robot says we'll call you in [...]

Hello, This is a long story. I hope someone who's accountable and who cares about the quality assurance of your company will read! Because the way your system works is messed up. Completely ridiculous, time consuming, and leaves the client miserable. [...]